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Privacy Policy

Last updated: 18 July 2026

This Privacy Policy explains how Emil Joseph Online LLC (referred to throughout this policy as "emiljoseph.online", "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, submit an inquiry, book a Growth Audit, sign up for our newsletter, or contact us by email or WhatsApp.

By using emiljoseph.online or submitting your information to us through any of our forms or communication channels, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or share your information with us.

1. Who We Are

emiljoseph.online is operated by Emil Joseph Online LLC, a growth systems consultancy based in the United Arab Emirates, providing paid media, marketing automation, CRM, and conversion-tracking services to businesses across the UAE and GCC.

If you have any questions about this Policy or how your data is handled, you can reach us at mail@emiljoseph.online.

2. Information We Collect

We collect information in the following ways:

  • Information you give us directly. When you fill in our contact/booking form, this may include your full name, business name, industry or sector, monthly marketing budget range, a description of your marketing challenge, your mobile number, your email address, and how you heard about us.
  • Newsletter sign-up information. If you subscribe to "Stay Sharp," our monthly insights newsletter, we collect your email address (and name, if provided) through our email marketing platform.
  • WhatsApp and phone communications. If you message us on WhatsApp, call us, or share your number with us, we collect your phone number and the content of those conversations.
  • Automatically collected information. When you browse our website, we automatically collect technical data such as your IP address, browser and device type, pages viewed, referring website, approximate location, and how you interact with our pages.
  • Cookies and similar tracking technologies. See Section 6 (Cookies Policy) below for details.
  • Advertising data. Through tools like Meta Pixel and Meta Conversions API, we may receive information about your interactions with our ads and website, including form submissions and page visits, some of which may be shared with Meta in hashed (encrypted) form.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiry, schedule your Growth Audit, and deliver our consulting and implementation services.
  • Contact you by WhatsApp regarding your inquiry, appointment reminders, and service updates, where you have consented to this channel.
  • Send you our newsletter and marketing emails, where you have opted in, and manage your subscription preferences.
  • Show you relevant ads and measure ad performance through Meta Ads and Google Ads, including retargeting website visitors and building lookalike audiences.
  • Analyse website traffic and user behaviour to improve our content, pages, and services.
  • Manage our relationship with you through our CRM and automation systems, including follow-ups, proposals, and account management.
  • Comply with legal obligations and protect our legitimate business interests.

4. Legal Basis for Processing

Under the UAE's Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL"), we process your information on one or more of the following grounds: your consent (for example, opting in to WhatsApp or email marketing), the necessity of processing to respond to your inquiry or deliver a service you requested, and our legitimate interest in operating and promoting our business, provided this does not override your rights.

5. WhatsApp Communications and Consent

If you submit your mobile number through our contact form, or you message us directly on WhatsApp, you agree that Emil Joseph Online LLC may contact you on WhatsApp (using our WhatsApp Business API provider, Gallabox) regarding:

  • Your inquiry or Growth Audit booking.
  • Appointment confirmations and reminders.
  • Service updates related to an active or past engagement.
  • Occasional relevant offers, where you have not opted out.

You can withdraw this consent at any time by replying "STOP" on WhatsApp, or by emailing mail@emiljoseph.online and requesting to be removed from WhatsApp communications. Messages sent via WhatsApp are also subject to WhatsApp's own privacy policy and terms, as WhatsApp (Meta) acts as an independent data processor for message delivery.

6. Email Notifications and Newsletter Consent

We send two types of emails:

  • Transactional emails — confirmations, scheduling details, and replies to your inquiry. These are sent as a direct part of responding to your request and are not optional while we are assisting you.
  • Marketing emails and the "Stay Sharp" newsletter — sent only if you have actively subscribed. Every marketing email includes an unsubscribe link, and you may opt out at any time without affecting any service you've engaged us for.

Our newsletter is managed through Zoho Campaigns, which processes your email address on our behalf to deliver these emails and track engagement (such as opens and clicks).

7. Cookies Policy

Cookies are small text files placed on your device when you visit a website. We use cookies and similar technologies (such as tracking pixels and tags deployed through Google Tag Manager) for the following purposes:

  • Strictly necessary cookies — required for the website to function properly (for example, security and basic navigation).
  • Analytics cookies — used by Google Analytics 4 (GA4) to understand how visitors use our site, which pages perform well, and where visitors come from.
  • Advertising cookies — used by Meta Pixel and Google Ads to measure ad performance, retarget visitors who did not convert, and build custom or lookalike audiences for our campaigns.
  • Functional cookies — used by tools such as WebEngage to personalise on-site messaging and track engagement with prompts or pop-ups.

Most web browsers let you control or delete cookies through their settings. Please note that blocking certain cookies may affect how parts of our website function. You can also opt out of personalised advertising directly through Meta's Ad Preferences and Google's Ad Settings.

8. Meta Ads, Meta Pixel, and Conversions API

We run advertising campaigns on Meta platforms (Facebook and Instagram) and use Meta Pixel and Meta Conversions API (CAPI) to measure the effectiveness of these campaigns. This means:

  • We may share limited data about your website visits and form submissions with Meta, in hashed (non-readable) form where applicable, to measure conversions and improve ad targeting.
  • Meta may use this data in accordance with its own Meta Business Tools Terms and privacy policy, independently of our control.
  • You can manage the ads you see from us and other advertisers through your Meta account's ad preferences at any time.

9. Who We Share Your Information With

We do not sell your personal information. We share it only with trusted service providers who help us run our business, including:

  • Google Analytics 4, Google Ads, and Google Tag Manager — website analytics and advertising.
  • Meta (Facebook/Instagram) Pixel and Conversions API — advertising and conversion measurement.
  • HubSpot and Zoho CRM — managing inquiries, follow-ups, and client relationships.
  • Zoho Campaigns — sending our newsletter and marketing emails.
  • Gallabox — our WhatsApp Business API provider, used to send and receive WhatsApp messages.
  • WebEngage — on-site engagement and personalisation.
  • Looker Studio — internal reporting dashboards that combine data from the above tools; this is used for our own analysis and is not shared further.
  • Zapier and n8n — automation tools that connect the systems above so your information flows correctly between them.
  • WordPress and Elementor Pro — our website's content management system and hosting infrastructure.

Each of these providers processes data under its own privacy policy and security practices. We only share what is necessary for them to perform their function for us.

10. International Data Transfers

Some of the service providers listed above may store or process data on servers located outside the UAE. Where this happens, we rely on these providers' own compliance frameworks and security safeguards to protect your information in line with applicable data protection standards.

11. Data Retention

We retain your personal information for as long as necessary to respond to your inquiry, deliver our services, maintain our business records, and comply with legal or tax obligations. Newsletter subscriber data is retained until you unsubscribe or request deletion.

12. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Your Rights

Under the UAE PDPL, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your information, subject to our legal and legitimate business retention needs.
  • Withdraw your consent at any time (for example, to WhatsApp or email marketing), without affecting the lawfulness of processing before withdrawal.
  • Object to certain uses of your information, such as direct marketing.

To exercise any of these rights, email us at mail@emiljoseph.online.

14. Children's Privacy

Our services are directed at business owners and professionals. We do not knowingly collect personal information from children, and our website is not intended for use by minors.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, tools, or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Emil Joseph Online LLC
Email: mail@emiljoseph.online
Website: emiljoseph.online